Product
Support Center
Hard Disk Support
If you are experiencing
a hard disk failure, please use one of the following links to arrange
for a replacement directly from the manufacturer. This is the fastest,
most effective way to get a defective hard disk replaced, since the
manufacturers keep most every model in stock anytime.
When contacting
the hard disk manufacturer, please do not reference the fact that
your hard disk drive is part of a RAID storage solution, as this will
only delay the replacement process. Most hard disk manufacturers'
customer service reps do not understand RAID storage technology and
may ask you to run tests on your defective hard disk, in order to
convince themselves that you have a problem disk.
Therefore, please
mention that your drive is "not spinning up" for immediate
replacement without having to run unnecessary tests.
Use these links
to go directly to the manufacturer's support pages, or call the appropriate
support number.
Seagate
1-800-468-3472
Maxtor
1-800-262-9867
IBM/Hitachi
1-888-426-5214
Western Digital
